Shipping policy

SHIPPING POLICY

Effective Date: 12/2/2026
Store: Amborders
Website: https://amborder.com

1. Order Processing Time

All orders are processed within 2–5 business days (Monday–Friday, excluding holidays).

Because many of our products are made-to-order and personalized, processing time may vary depending on demand.

During peak seasons (holidays, special promotions), processing time may be extended.

You will receive a confirmation email once your order has been shipped.

2. Shipping Time Estimates

Estimated delivery times:

  • United States: 5–12 business days

  • International: 7–20 business days

Shipping times are estimates and are not guaranteed.

Delivery may be delayed due to:

  • Carrier delays

  • Weather conditions

  • Customs clearance

  • Incorrect address provided at checkout

Amborders is not responsible for delays once the package has been handed over to the shipping carrier.

3. Shipping Costs

Shipping fees are calculated at checkout based on destination and selected shipping method.

We may offer free shipping promotions from time to time.

Shipping fees are non-refundable unless the item is defective or incorrect due to our error.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages.

  • If the package is returned to us, the customer will be responsible for re-shipping costs.

If you notice an address error, contact us immediately within 6 hours of placing your order.

6. Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier:

  • Amborders is not responsible for lost or stolen packages.

  • Customers should contact the carrier directly to file a claim.

If a package is lost in transit (not marked delivered), please contact us and we will assist in filing an investigation with the carrier.

7. Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes required by their country.

Amborders is not responsible for delays caused by customs processing.

8. Damaged Items During Shipping

If your item arrives damaged:

  • Contact us within 7 days of delivery

  • Provide clear photos of the damage and packaging

We will review the case and arrange a replacement or refund if approved.

9. Multiple Shipments

Some orders may ship separately depending on product availability or fulfillment location.

You will receive separate tracking numbers if this occurs.

10. Contact Us

For any shipping-related questions, please contact:

Amborders Support Team
Website: https://amborder.com
Email: [Insert Support Email]